Ordering, Payments and Returns Policy

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The following is an extract from Merian Derwent Online Shop Terms and Conditions, please refer to the complete document for the full information. This can be found in Shopping Online FAQs.
 
ORDERING

Please see the section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The 'confirmation' stage sets out the final details of your order. Following this, Merian Derwent will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Merian Derwent.

Acceptance of your order and the completion of the contract between you and Merian Derwent will take place on dispatch to you of the products ordered unless you are notified that Merian Derwent does not accept your order or you have cancelled it (please refer to returns and refunds).

Merian Derwent do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please contact us.

DISPATCH

Because Merian Derwent is a one person business, and I am occasionally unavailable for a few days at a time, I cannot promise to dispatch items in less than 5 days from your order.   However, it will normally be much less than this, and I will post on the web site if I expect to be away for more than 3 days.

The Post Office is usually used for fulfilling orders. This will be second class or parcel post under normal circumstances.

Package and postal charges are specified when you place an order, please remember to include them. Delays may occasionally be inevitable due to unforeseen factors. Merian Derwent shall be under no liability for any delay which is out of Merian Derwent's control.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by the PO.

PAYMENT

Because of the size of the Merian Derwent operation, it is not possible to offer a range of credit card facilities, so Merian Derwent has chosen Paypal as the means of secure internet payment.  If you do not already have an account, it is easy to sign up for Paypal, and you may appreciate having done it when wishing to use other buying on line facilities.  If you definitely do not want to do this, please complete an order form, as if making an on line order, run off a hard copy (and one for your own records) and send it with a cheque to Merian Derwent, PO box 309, Wigan, WN3 6XS. Unfortunately this will delay your order as Merian Derwent will not be able to dispatch your goods until the cheque has cleared at the bank, unless you have bought from us before.

The price you pay is the price displayed in £s sterling on this website at the time Merian Derwent receives your order but it excludes Postage and Packing. While Merian Derwent tries to ensure that all prices on the website are accurate, errors may occur. If Merian Derwent discovers an error in the price of goods you have ordered you will be informed as soon as possible and given the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund.

Goods are subject to availability and supply routes within and from the Occupied Territories are particularly difficult. In the event that Merian Derwent is unable to supply the goods, you will be informed as soon as possible. A full refund will be given where you request it and have already paid for the goods, even if they become available at a later date.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

RETURNS, REFUNDS AND CANCELLATIONS 

Merian Derwent is committed to selling high-quality products, but also knows that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully on arrival. Merian Derwent also recommend that you keep your order number, as you might need it as proof of purchase in the event of any after-sales queries.

Any item bought from Merian Derwent is covered by our 30-day money-back guarantee, so if you wish, just return it to us unused, in the original undamaged packaging, in a saleable condition, with proof of purchase and you payment will be refunded. Merian Derwent's 30-day money-back guarantee does not affect your statutory rights.

As most items are hand crafted, all sizes and weight measurements are approximate. Merian Derwent does try to make sure that they are as accurate as possible, but they can vary considerably. Wood grain, colour shades and patterns of decorations, can also vary significantly.  If the item you receive is not satisfactory for you, Merian Derwent will offer you a substitute of the same quality at the same price. If you are not happy with the replacement you can return it in accordance with Merian Derwent's 30-day money back guarantee. 

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. To cancel, you can email (preferably) or write within 14 working days of the order being made. If the item has already been dispatched, you will have to return the item at your own expense, or refuse to accept its delivery so it is returned to us by the Post Office.  Merian Derwent will refund the money on the receipt of the goods here.  Only the buyer can return an item, even if it has been given as a gift.  This does not affect your statutory rights.